PT Jakarta Propertindo (Jakpro), the manager of the Taman Ismail Marzuki (TIM) cultural complex, has reaffirmed that the ticketing system for the Jakarta Planetarium’s Star Theater is fully integrated, transparent, and quota-driven.

Officials stated the system is designed to ensure a safe and seamless experience for visitors while actively preventing ticket scalping and fraud. The clarification comes in response to a surge in public interest and various concerns circulating across public forums and social media.

Tickets for the Jakarta Planetarium’s Star Theater are currently available through two official channels: online via the Loket.com platform and in-person at the venue. Under the current policy, the ticket quota is split evenly for each show, with 50% allocated for online bookings and 50% reserved for on-the-spot purchases. This dual-channel approach follows a directive from the Jakarta Governor to ensure more equitable access for all members of the public.

TIM Jakpro SBU Head, Anya A Chriatiana explained, all ticketing mechanisms are strictly regulated based on a fixed quota for each screening, making it impossible to admit additional spectators once tickets are sold out.

“The ticket distribution system for the Star Theater is strictly quota-based. We won't increase capacity beyond the available tickets, ensuring that those with valid tickets can enjoy the performance in a safe and comfortable environmen," she expressed, Friday (1/2).

Jakarta officials have released a guide to help the public avoid ticketing scams for the Planetarium’s Star Theater:

Online: Exclusively through Loket.com

In-Person: Only at the Trisno Soemardjo Building (TIM) box office

“We made this system to protect the public from rogue actors and scalpers. Jakpro doesn't collaborate with any external individuals or third-party platforms for ticket sales," she explained.

She went on to say that Jakpro stated that it will not hesitate to take firm action, including the unilateral cancellation of tickets, should any transactions be found to violate established regulations.

“We urge the public to only purchase tickets through our official channels. Any breach of the current system will be handled in accordance with our policies,” she continued.

Aside that, Jakpro lauded the public’s active participation in maintaining the Jakarta Planetarium and the Taman Ismail Marzuki (TIM) complex as inclusive, secure, and welcoming public spaces.

They stated the aim of this modern ecosystem is to bridge the gap between art, culture, and science. Beyond the technological upgrades, Jakpro thanked the community for its role in keeping the complex a safe and accessible environment for every person.

"We will continue to refine our operations," she remarked, emphasizing that the facility is designed to serve as a world-class educational hub for everyone from students to families.

Jakarta Governor Pramono Anung has reaffirmed his commitment to ensuring that the Jakarta Planetarium’s ticketing system remains transparent and accountable.

He implemented a 50-50 split between online and on-site ticket sales after hearing direct complaints from residents about the limited availability of digital tickets, which frequently sell out within minutes. He also emphasized that strict oversight will be in place to monitor the new system’s execution.

“I have issued a stern warning: there are to be no scalpers,” he stated.

For the latest performance schedules and ticket information, the public is encouraged to follow the official social media accounts of Taman Ismail Marzuki (@tim.cikini) and Jakpro.