Tuesday, November 18th 2025 Reporter: Aldi Geri Lumban Tobing Translator: Maria Inggita 214
(Foto: Nugroho Sejati)
Since it began commercial operations on December 1, 2019, LRT Jakarta has remained committed to providing excellent, comfortable, and inclusive service.
"Menjaga kualitas layanan dan pengalaman perjalanan yang menyenangkan,"
As a result, the number of passengers traveling on Pegangsaan Dua–Velodrome route continues to grow. From January to October 31, 2025, over 1.1 million passengers were served, averaging more than 3,500 passengers daily. This figure surpassed the daily target set by the Jakarta Transportation Agency.
Customer satisfaction as of September 2025 also reflected positive results, with an average satisfaction rate of 93.85%. On-time performance stood at 99.88%, and the minimum service standard achievement reached 98.54% as of October 2025.
President Director of PT LRT Jakarta, Roberto Akyuwen, stated that these figures show increasing public trust in LRT Jakarta as a reliable, safe, and comfortable mode of public transport.
"These achievements show our commitment to maintaining service quality and providing a pleasant travel experience for customers," he stated on Tuesday (11/18).
As part of the Jakarta Provincial Government's effort to build a people-oriented transportation system, Roberto emphasized that LRT Jakarta prioritizes delivering the greatest benefit to the public.
To support passengers' comfort and accessibility, LRT Jakarta provides inclusive facilities for all, including persons with disabilities, the elderly, cyclists, women, and families with children.
Each station is equipped with a quiet room, lactation room, SAPA post, health post, accessible toilets, lost and found, ramps, elevators, and guiding blocks.
On the train, there are priority seats and special areas for bicycles, making LRT Jakarta a modern, safe, and inclusive mode of transportation.
He added that LRT Jakarta is currently focusing on operational readiness and service improvements in preparation for the new Velodrome–Manggarai phase.
"Preparations are underway in all areas, including technical, operational, and human resources, to ensure we maintain high-quality service standards for our passengers," he said.
