The North Jakarta City administration has held a capacity-building program for civil servants at the city, sub-district, and urban village levels at the Bahari Room in the local Mayor's Office.

North Jakarta City Secretary Iyan Sopian Hadi expressed that the workshop brought together 121 officials to hone their public speaking, leadership, and communication skills to better serve the public.

“Officials need to approach differing community perspectives wisely, keep situations under control, and stay confident while executing their tasks,” he expressed, Tuesday (10/27).

He explained the quality of public service is not determined solely by speed and accuracy, but also by the ability of officials to foster communication, grasp community dynamics, and make sound decisions,” he added.

Iyan emphasized that continuous human resource development is essential for building a professional workforce as Jakarta approaches its 500th anniversary.

“Capacity building shouldn't just be about theory. It must reflect in how personnel engage with the public, convey policies, handle concerns, and provide real solutions,” he explained.

North Jakarta Secretariat Governance Section Head Benhard Sihotang outlined that the program functions as a training ground to sharpen public communication and executive leadership among civil servants.

“It aims to build stronger communication and leadership competencies among officials so they can meet government tasks and effectively meet public expectations,” he explained.

He added that the session featured two expert speakers with complementary insights. Reinhard Reydolf Sirait addressed The Role of Public Officials as Government Communicators, focusing on clear, accurate, and accessible public messaging.

Additionally, Joice Manurung presented Leadership and Effectiveness of Public Speaking, exploring how public speaking skills directly impact executive leadership.

Through this training, civil servants would be able to deliver information in a more structured manner, build effective communication, and elevate the quality of government duty execution.

“Hope this training will boost employee professionalism so they can deliver more responsive and high-quality public services,” he concluded.