PT Transportasi Jakarta (Transjakarta) apologizes for the inconvenience experienced by customers on the first day of the implementation of Royaltrans seat booking.

​The implementation of the seat booking system is an innovation presented to provide certainty of seating and a more comfortable, certain, and planned travel experience for customers.

Head of Public Relations and CSR Department of PT Transportasi Jakarta, Ayu Wardhani, said that the company listens to all customer input as a basis for service improvements, and has taken technical and strategic steps to ensure a better customer experience.

"We appreciate our customers' patience and continue to strive to provide premium transportation services that are comfortable, safe and reliable," she said, Thursday (4/16).

The optimization of technical and information services carried out by Transjakarta is as follows:

• ​Booking Through the Application:

Customers can still make reservations on the day of departure, if seats are still available. To facilitate travel planning, Royaltrans seat reservations can be made through the TJ:Transjakarta app starting seven days before departure.

• ​Periodic Information Updates:

For transparency of available seat data, we regularly update seats via Instagram Story on the official accounts @PT_Transjakarta and @infotije, customers can also continue to monitor via the TJ: Transjakarta application.

• ​Field Socialization:

Transjakarta has provided guidance to the field officers to strengthen socialization and assist customers directly.