PT Transportasi Jakarta (Transjakarta) recorded a significant surge in its Free Service Card (KLG) program throughout 2025, a clear testament to the initiative’s popularity among the public.

Latest data reveals that KLG applications skyrocketed to 76,500 in 2025—a whopping 143% jump from the 32,200 applicants recorded in 2024.

In tandem with this spike, the share of free riders within Transjakarta’s total passenger base climbed from 4.61% in 2024 to 6.05% in 2025.

This growth is further highlighted by the total number of free-fare trips, which clocked in at 25 million in 2025. This marks a sharp 47.1% rise compared to the 17 million trips logged the previous year.

PT Transjakarta President Director, Welfizon Yuza remarked that the surge proves the free-fare policy is hitting the bullseye and delivering tangible benefits to those who need it most.

“Transjakarta is dedicated to providing inclusive, safe, and affordable public transit for all residents, particularly vulnerable groups and those facing mobility hurdles,” he expressed, Friday (2/20).

He added that the free service—available to 15 specific categories of residents—is a cornerstone of the Jakarta Provincial Government’s push for social equity in the transportation sector.

“We're constantly fine-tuning and tightening the screws on our system to ensure the KLG service runs like clockwork while remaining fully accountable,” he concluded.

The breakdown of the leading five KLG user categories in 2025 is as follows:

1. Senior Residents took the lion's share of the trips, recording 14,350,750 journeys (57.38%).

2. Students holding KJP Plus and KJMU cards followed, clocking in at 3,526,432 trips (14.10%).

3. Civil Servants (ASN) and Retirees of the Jakarta Provincial Government accounted for 1,880,971 trips (7.52%).

4. Contract Workers (PJLP) and non-ASN personnel within the Jakarta administration logged 1,710,885 trips (6.84%).

5. Low-cost rental apartment (Rusunawa) tenants rounded out the top five with 1,379,450 trips (5.52%).

The free-fare policy covers a wide spectrum of residents, allowing them to ride Transjakarta on the house. Here is the full breakdown of the 15 eligible categories:

1. Senior Residents.

2. Students holding Jakarta Smart Card Plus (KJP Plus) and Jakarta Superior Student Card (KJMU).

3. Jakarta Provincial Civil Servants (ASN) and retired government staff.

4. Individual Service Providers (PJLP) and non-civil servant contract employees.

5. Residents of low-cost rental apartments.

6. People with disabilities.

7. Private sector employees holding the Jakarta Worker Card.

8. Community volunteers, including mosquito larvae controllers (Jumantik), youth councils, and family welfare groups.

9. Members of the Indonesian Military (TNI) and the National Police (Polri).

10. Early childhood (PAUD) educators and support staff.

11. Children receiving basic social assistance.

12. Residents of the Thousand Islands Administrative Regency.

13. Custodians of houses of worship.

14. Family Welfare Movement (PKK) mobilizers and groups.

15. Indonesian War Veterans

The Jakarta government continues to double down on its commitment to making public transit more accessible for its residents.

Under the leadership of Governor Pramono Anung and Vice Governor Rano Karno, the city has widened the net for its free-fare program, which now encompasses 15 eligible categories, including all custodians of houses of worship.

This blanket coverage extends across the city’s major transit arteries: Transjakarta, MRT Jakarta, and LRT Jakarta. To get on board, eligible residents are invited to sign up through the Bank Jakarta registration scheme.